Questions About Ordering
Fresh-At-Home is a direct to customer grocery store that delivers fresh produce, dairy, meats, eggs and grocery items right to your door. You select your delivery date and time. Always delivered within 72 hours from the time your order is placed.
Deliveries from Fresh-At-Home are always free!* (At this time we are currently piloting the Fresh-At-Home concept in the city of Chatham. During this pilot period orders will only be accepted for delivery within Chatham city limits. Thank-you for you understanding while we ramp up our ability to service Chatham, Windsor, Sarnia and London in the very near future. Check back with us regularly or sign up for our flyer to be notified when we are delivering in your area!)
Yes. In order to be able to provide free delivery to our customers we have a minimum order amount of $50.00 before tax.
Refrigerated and frozen items will be packed in special carriers to ensure that their safe temperatures are maintained.
At Fresh-At-Home we always want you to be happy with your purchase. If for any reason there is a problem with your grocery order, please contact our customer service department immediately and they will walk you through the claim process. As part of the claim process, you will have the option to have the item replaced, returned for a refund or credit to your account for use on future orders. Any problems with your grocery order must be reported withing 24 hours of receipt in order to qualify for a credit or refund.
Yes. We will deliver your groceries to your home, whether you live in an apartment/condo or a house. Where permitted, in an apartment/condo building, we will deliver to your suite. If that is not possible, you will be asked to meet the driver in the lobby of your building. We do not leave groceries with the concierge.
In order to ensure you receive your order "fresh at home" and to prevent the potential for theft, we cannot leave orders unattended at delivery time. If you have provided a cell phone number when you set up your Fresh-At-Home account, our Fresh-At-Home driver will text you 15 minutes before his expected arrival at your home. If no one is present when the driver arrives, the driver will attempt to contact you by text or by phone using the number you provided when you set up your Fresh-At-Home account. In the event that we cannot contact a person to receive the delivery, your order will be returned to the store and cancelled in our system. To receive your order, you will need to log back in to your Fresh-At-Home account and re-order your items for delivery at a future date and time.
You can change or cancel your grocery order up until the day before your order is scheduled to be delivered. If you need assistance modifying or cancelling a grocery order please contact firstname.lastname@example.org